Preparing for a residential respite stay: FAQ

What do I need to bring?

Essential items are:

  • Labelled clothing to last during your stay, which are durable for commercial washing and drying. BlueCross can assist by providing a labelling service at a small cost.

  • All medications in a Webster/blister pack and a completed medication chart from your GP.

  • Personal toiletries.

You could also bring items such as books, personal electronic devices such as mobile phone or tablet, items to support activities of interest such as knitting or card games. 

Who will administer my medications?

Your medications will be dispensed by the nursing staff. If you wish to administer your own medication, your doctor will need to complete and sign the 'Medication se3f-Administration Assessmen3' at the back of the medication chart.

Can I have visitors?

Of course, we would like you to treat the BlueCross residence as if it were your own home. Tea and coffee are always available, and you can arrange for your guests to join you for a meal for a nominal fee – simply let reception know at least 24 hours prior.

Can I leave the residence?

Yes, you can leave the residence during the day, please sign the sign-in book at reception to note your absence. However to ensure your safety and wellbing, respite residents are not permitted to have overnight leave (this is mandated through the government funding arrangements).

What is included?

Respite residents have access to the same services, hospitality and care as permanent residents. This includes all meals and activities.

Each residence has a range of activities, tailored to suit the needs and interests of our residents. To find out more about the activities offered, please check with the residence Leisure and Lifestyle team. You are welcome to join in as many or as few activities as you wish. Most residences also have regular bus outings and WiFi and Foxtel are available in the shared spaces of all residences.

What health services are available?

 All residences have a range of visiting health services, including physiotherapy, podiatry, hairdressing and more. Please speak with your Residential Manager about accessing these services during your stay.

Can you cater for my dietary requirements?

 Yes, we have experience in catering for a wide variety of dietary requirements and preferences. Please advise us when making your booking about any requirements or preferences.

Can I extend my respite booking?

If the residence has respite availability after your scheduled departure date, you are welcome to extend your stay. Funded respite is valid for 63 days per year, however this can be extended in consultation with the Aged Care Assessment Team or you can fund it privately.

Should you wish to remain on a permanent basis, this can be arranged in consultation with your Client Services Manager subject to availability.

Can my GP visit me at the residence?

Yes, if your doctor is willing to visit you at our residence, they are very welcome to do so should you require. Alternately, each residence has a list of visiting GPs that you can consider. A locum service may also be used if required. GP services will be billed to you.

Can I have my mail redirected to the residence?

Yes, you can. Just remember to cancel the redirection upon your return home.

Can I bring any of my furniture with me?

All the furniture in your respite room is provided by BlueCross to make your stay as easy, enjoyable and comfortable as possible. For logistical and safety reasons, we are unable to permit respite residents to bring additional furniture with them. Should the furnishing not be suitable to meet your care needs, alternate arrangements can be made. 

Permanent residents are welcome to bring in additional furniture.

Can I bring my pet?

Unfortunately not, however please speak to the Residence Manager to see if it is appropriate for your pet to visit as many of our residences are very pet-friendly.

Can I bring my car?

This is usually fine so long as you maintain a valid driver's licence. Please note some residences have limited on site parking, please speak with the Residence Manager for more information on parking.

What is the cancellation policy?

If you decide to leave earlier than agreed or cancel your booking, you are required to give seven days notice in writing. If this isn’t provided, this notice period is payable and will be invoiced to you.

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