‘Personal information’ is information or an opinion (including information that forms part of a database) about an individual whose identity is reasonably apparent, or can be reasonably ascertained, from the information or opinion. This definition applies whether the information is true or not and whether it is recorded in material form or not.
'Sensitive information’ is a form of personal information that is afforded a higher level of privacy protection than other personal information. It includes information such as, but not limited to, medical history, racial or ethnic origin. Given the nature of BlueCross' business, where it is reasonably necessary, we may collect sensitive information.
When will we collect your personal information?
We may collect information:
when your details are provided to BlueCross in an application for services, a consent form, survey, feedback form or incident report
from a client of BlueCross or a resident at a BlueCross residence
from a person subscribing to any publication of BlueCross, including electronic publications
when entering your personal information into, or you agree to have personal information entered into, one of BlueCross' online systems or databases
when you access the BlueCross website or engage via social media
when you contact BlueCross via email, telephone or mail;
when you participate in any program, activity or event organised or authorised by BlueCross
when you apply for employment or a volunteer position with BlueCross
if you are elected or appointed to the Board or a committee of BlueCross.
Personal information may also be collected, including from third parties, when we are required to do so by law (for education, work health and safety laws, charitable collections, and medical treatment or as a consequence of other legislation in Australia).
What type of personal data will we collect?
BlueCross considers the collection of relevant, personal data as fundamental to the provision of individualised, quality care.Information is collected throughout each phase of health intervention, treatment and health research initiatives that often extend beyond the resident/client contact.The information collected by us about a particular person will vary depending on the circumstances of collection. It may include, but is not limited to, a person's contact details (name, email and/or postal address, phone number), date of birth, gender, religion, credit card details, driver's licence number, pension number, passport number, superannuation details, employment history, qualifications or communication history with us.
Information is automatically collected through your use of the BlueCross website.
We may use temporary (session) cookies or permanent cookies when you access our web site. This allows us to recognise your browser and track the web pages you have visited. Cookies are small text files that websites may place on your computer or device. Most often, cookies are used to recognise repeat users of websites and remember user preferences. Cookies are also used to allow the website to track usage behaviour and aggregate data to allow BlueCross to customise a user’s experience on our website.
complete background checks
operate and administer our services and other functions/programs relating to our services
provide information and communications in relation to our services and BlueCross
comply with laws and regulations
respond to emergency situations involving or requiring medical treatment.
We may use health information to ensure that our services, and any programs that we operate, are conducted safely and in accordance with any special health requirement of participants. Health information may also be kept for insurance purposes. In addition, we may use de-identified health information and other sensitive information to carry out research, to prepare submissions to government, or to plan programs or activities.
Marketing & opting-out
We may use non-sensitive personal information to provide better services and for marketing purposes (including disclosure of such information to service providers). To opt- out of receiving emails, SMS or posted marketing or communications materials please contact our Privacy Officer. On receipt of an opt-out request the Privacy Officer will notify the relevant business unit of the opt-out request.
State/Commonwealth Governments or their agencies or statutory/regulatory bodies, hospitals or other health care settings and health professionals
companies we engage to carry out functions and activities on our behalf
our professional advisers, including our accountants, auditors and lawyers
organisations or in other circumstances permitted by law.
Cross border disclosure
Currently there are no occasions where BlueCross discloses personal information to an overseas entity. In the event of such a circumstance, we will endeavour to ensure such parties are subject to a law, binding scheme or contract that effectively upholds principles for fair handling of the information that are suitably similar to the Australian Privacy Principles.
In addition, we may also disclose personal information:
with express or implied consent
when required or authorised by law
to an enforcement body when reasonably necessary
to lessen or prevent a threat to an individual or public health or safety
where a permitted health situation exists.
All requests related to privacy and this policy should go to the BlueCross Privacy Officer.
The Privacy Officer
BlueCross Community & Residential Services
117 Camberwell Road, Hawthorn East Vic. 3123
Telephone: 03 9828 1200