BlueCross wins LASA awards for service excellence
At the recent Leading Aged Service Australia (LASA) state conference BlueCross was awarded two of the five Service Excellence awards.
The Excellence in People and Culture award was awarded to BlueCross for the ‘Proud to be Me’ LGTBI initiative which was introduced last year.
The Service Innovation Award for Residential Care Award was presented to BlueCross The Boulevard in Mill Park for their virtual reality program.
Craig Bardick, the acting CEO at BlueCross said, “Congratulations to all BlueCross staff who are involved in these service innovations, your passion for enhancing our clients’ and residents’ experience has and will continue to have a positive impact.”
The ‘Proud To Be Me’ initiative was developed to build skills across all BlueCross staff in Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) diversity and inclusivity issues. This initiative is a result of the introduction of the first National LGBTI Ageing and Aged Care Strategy. A key aim of ‘Proud To Be Me’ is to support staff to deliver more inclusive, accessible and appropriate care to all clients, regardless of their sexuality, gender identity or intersex status. The training also informs and supports professional practice and ensures staff meet the best practice standards set by BlueCross.
The Service Innovation Award for Residential Care Award was for the virtual reality (VR) program which has been trialled at The Boulevard in Mill Park. The VR program has been implemented in partnership with BuildVR who created The Solis application to make it easier for older people to use VR. It is the first aged care specific application, and allows residents to engage in 360 degree immersive experiences including adventure, travel, aquatics, relaxation and animals. Residents are supported by staff and families to easily navigate the application using a smart phone, goggles and blue tooth headphones. Staff and families can watch simultaneously on a tablet which provides opportunities for sharing enjoyment and conversation.
Edward Xuereb (pictured centre), the Architect of the Proud To Be Me initiative and Alyson George (pictured second from far left), the Residence Manager of The Boulevard proudly received the awards on behalf of BlueCross.