A leading aged care provider, BlueCross offers a wide range of flexible and responsive aged care services across metropolitan and regional Victoria.
Following a merger with Sapphire Care in December 2017, the combined entity now operates 33 aged care homes in Victoria, supporting more than 2500 residents and over 1000 clients living in their own homes.
Our comprehensive range of services and expanded footprint ensures a smooth transition through our services as individual care needs change. Whether care is needed at a client’s home or at one of our residences, for one hour or 24 hours a day, we are there to help.
Superior flexible care
At BlueCross, we promote dignity, respect, choice, integrity, independence and engagement for all residents, clients and staff.
We believe our staff are our most important resource – they engage with our clients, day in, day out, to ensure a superior level of care for everyone, including high care, low care, palliative care, respite, care at home and other support services.
Our priority is for clients to remain healthy, happy and getting the most out of life.
Industry leading customer service
Excellent customer service is of paramount importance BlueCross and is essential to our success.
BlueCross has a dedicated Client Relationships team who provide our clients with a friendly and personalised experience to ensure that their needs are met and delivered to a high standard throughout the admission process.
Our Client Services Managers also have close relationships with acute hospitals, general practitioners, case managers and other external agencies, which allows us to work across the spectrum of aged care services.
- care in your home
- respite and convalescent care
- residential care
- transitional care from one level of care to another
- Continuum of care
In home and residential services allow for a smooth transition of care as needs change
- Varying levels of care
Care level to suit your needs with high and low care, dementia care and respite
- Person-centred services
The focus is on the individual and tailoring services to best support you
- Focus on holistic wellbeing
It’s not just about care; it’s about emotional, spiritual, mental, physical and social wellbeing
- Independence, choice and dignity
Respecting and supporting each person’s choices while maintaining their independence and dignity
- Customer service
Support through the process of choosing and transitioning through aged care services