Person-centred care

Person-centred care places the focus on the individual and provides the basis for:

  • creating a daily life worth living
  • striving to nurture the mind as well as the spirit
  • promoting growth and development for all

At BlueCross, we get to know what matters to the person, what makes them laugh, where they have lived, worked, what they have done and what they still want to do!

Person-centred care is about respecting and supporting choices while keeping the client comfortable and safe. It is about working with the client and their family, listening, learning and sharing what is really important and what will ‘make their day’.

BlueCross values each client, their family and friends, staff and all other participants in their care. We work with a range of partners on initiatives to support social, physical, emotional, psychological and spiritual wellbeing.

BlueCross is committed to the VIP approach to Person-centred Care as follows:
V = valuing people; every person has value regardless of age or cognitive status
I = individualised care; use an individualised approach that recognises and promotes the uniqueness of the individual
P = personal perspectives; acknowledge and understand life from the perspective of the person
S = social environment; provide a social environment designed to meet the psychological needs of the individual

Reference: Brooker (2003)

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