The BlueCross story 

BlueCross maintains a vision to be recognised as a leader of best practice in the delivery of community and residential services that are changing the face of aged care, focusing on wellness and capabilities.

BlueCross offers the unique ability to navigate effortlessly between a broad suite of services, across the complete continuum of ageing (community, respite, transitional, residential).  BlueCross provides streamlined support and care with the flexibility and responsiveness to ensure a smooth transition through our services as individual care needs change, all from a single provider. 

Whether care is needed at a client’s home or at one of our residences, for one hour or 24 hours a day, BlueCross is there to help.  That's the BlueCross advantage.

A dynamic organisation, BlueCross is supported by a team of great staff, who are willing to challenge traditions and change the face of community and aged care. With a long history of embracing change, BlueCross’ progressive approach in the delivery of care is evident across all of our services. 

BlueCross has been providing care and support within aged care and the community since 1993.  BlueCross operates 22 residences throughout Victoria and accommodates over 1300 residents. Care at Home supports over 1500 clients in their homes.  BlueCross employs over 1700 staff.
 

BlueCross philosophy
BlueCross believes there is no reason why older people, under changed personal circumstances, should have to make drastic changes to their lifestyle. There is no reason why they should lose their right to either privacy or their independence. Despite the fact they may require 24-hour care, they should still enjoy a high quality of life, and live in a warm, friendly and caring environment.
 

Delivering superior care
At BlueCross, we believe our staff are our most important resource. The way our staff engage with our clients, day in day out, ensures a superior level of care for everyone, whether they require high care, low care, respite, care at home or other supportive services.
 

Achieving service excellence

The BlueCross Board has a commitment to achieving continual service excellence. This commitment is conveyed through our principles, the 4 ‘P’s’:

Passion  People  Principles  Performance

 

And our STARFish principles:

Choose your attitude
Be there
Make their day
Have fun

Both these principles underpin decision making and the expected behaviour of all staff.  These principles are not about what we do but how we do it. Through all staff’s dedication to these principles we are changing the culture at BlueCross and how we deliver aged care services to our residents and clients. 

As one of Victoria's leading providers of Aged and Disability care, BlueCross ensures that clients and their families are consulted with, and participate in, setting goals and achieving outcomes that are important to everyone.  

We are committed to promoting dignity and independence. We aim to ensure that each person fulfils their potential to enjoy the highest possible quality of life by working with individuals to identify needs, wants and preferences. Our highly skilled and professional staff provide a flexible approach in service delivery that has been implemented and practiced
since 1993.