The STARFish principles

At BlueCross we believe our staff are our most important resource. The way our staff engage with our clients day in day out, ensures a superior level of care for everyone.

By following the STARFish principles, in conjunction with the 4 ‘P’s, BlueCross aims to create an atmosphere where all our clients and staff are engaged, have fun and most importantly, get the most out of life irrespective of age or disability. We aim to make a difference in people’s lives whilst still focusing on the provision of quality and person centred care.  

The STARFish Principles

Choose your attitude
At BlueCross we believe that attitude is a choice and we choose to work in a professional, accountable and fun filled environment. 
 

Be there
BlueCross staff ensure that we're with you at all times, listening, engaging and giving you and each other our undivided attention. 
 

Make their day
BlueCross staff strive to make someone's day or moment, through a small act of kindness or an unforgettable engagement, we can turn even routine encounters into special memories.
 

Have fun
BlueCross staff believe in having fun at work with each other and with you. Having fun ensures that all tasks, large or small, simple or difficult, can be accomplished in a positive environment with positive outcomes for everyone. 
 

BlueCross would like to acknowledge the FISH! Principles on which are STARFish principles are based.