Home Care Packages


What is a Home Care Package?

A Home Care Package is individual funding (a subsidy) provided by the Australian Government to assist an older person to live in his/her own home when support or care services are required. There are four different levels of packages and associated funding available and which level package a person is allocated is dependent on his/her needs as assessed by a specialist team.

What does a Home Care Package pay for?

A Home Care Package is designed to be flexible and offers a broad range of services so you can choose the services that would benefit you most. Some people need help with domestic tasks such as laundry or shopping, others need transport to appointments, or personal care such as assistance with showering or dressing. For the full range of home care package options visit the My Aged Care website.

BlueCross is a registered provider of Home Care Packages, servicing Melbourne, and have coordinated packages for more than ten years.

At BlueCross you will be allocated a dedicated Care Advisor who will work with you to determine you needs and preferences, establish a care plan, and ensure you are getting the most value from your package. Services may vary according to your package level.

How much funding does a Home Care Package recipient get?

Level 1 is $8,044.60 per year or $154.28 per week

Level 2 is $14,592.76 per year or $280.63 per week

Level 3 is $32,082.96 per year or $616.98 per week

Level 4 is $48,772.36 per year or $937.93 per week

These rates are current as of April 2017, as rates are updated they will be available here.

How much will I have to pay for a Home Care Package?

Basic Fee

The maximum basic daily fee a provider can charge for a Home Care Package, is up to $10.10* per person. Please note, BlueCross does not charge you a basic daily care fee. 

*current as of April 2017, if this fee is updated it will be available here.

Income-tested care fee

An income-tested care fee is calculated by the Centrelink, and applies if your income is over a certain amount. You can only be asked to pay the income-tested care fee if you have a yearly income above the following thresholds:

• individual person – $26,072.80

• member of a couple but now separated due to illness (individual income) – $25,604.80

• member of a couple living together (combined income) – $40,471.60

There are annual and lifetime caps that apply to the income-tested care fee. Once these caps are reached, you cannot be asked to pay any further income-tested care fees. These caps also transfer over to residential aged care should that be required.

Centrelink will advise how much your income-tested care fee is. It is currently capped at $5,276.08 per year for part pensioners, and $10,552.18 per year for self-funded retirees. There is a lifetime cap of $63,313.28, and this cap covers fees paid for both home care packages and residential care.

These rates are current as of April 2017, as rates are updated they will be available here.

Why do people choose BlueCross as their Home Care Package provider? 

  • BlueCross is a trusted, established provider of aged care services and has been supporting the community for more than 20 years. 

  • Our carers are all BlueCross employees, with current police checks and appropriate qualifications in aged care. Our staff also participate in regular training to ensure their skills are current.

  • Using our expertise and networks, BlueCross will help you maximise the benefits from your package to ensure you get the best value for money.

  • We provide person-centred care, we listen to your needs and preferences and we work for you.

  • BlueCross have a dedicated Care Advisor for each client, ensuring the person you are speaking to knows you.

  • BlueCross will support you to choose your carers.

  • We offer an after-hours phone service, so we are contactable if emergencies arise.

  • BlueCross also operates aged care residences in across Melbourne and are readily able to provide residential respite when requested.

  • We do not charge you an exit fee should you wish to move your package. 

 What is the benefit of a BlueCross Care Advisor?

  • Our Care Advisors are all qualified health professionals, with extensive experience in advising and managing home care packages.

  • Your Care Advisor will come to you at home and work with you and your family to establish and change your care services as required. 

  • Your Care Advisors will ensure the services you want are delivered to your satisfaction.

  • We will advocate for your needs and wishes and ensure your needs are reassessed by the Aged Care Assessment Team as required.

  • We respond to your queries as they arise so you never have to wait too long to speak to someone who is aware of your personalised Care Plan and current services.

How do I choose BlueCross as my Home Care Package provider? 

If you already have a package, you can call us on 1300 133 414 and we will help you with this process.

If you are still waiting for a package, once you are approved, you can ask My Aged Care for it to be provided through BlueCross.

How do I get a Home Care Package? 

You will need to get in touch with My Aged Care, who can start this process for you. You, or a friend/family member/medical professional can request this for you. There is no cost to you to register with My Aged Care, or to get an assessment.

You can complete a form online at the My Aged Care website or call them on 1800 200 422

  • My Aged Care will do a primary assessment with you over the phone. 

  • If your needs aren’t urgent they may arrange to follow up again with you in a couple of months

  • If your needs are low they may arrange access to Commonwealth Home Support Programme (link), which offers basic assistance such as shopping, personal care and cleaning.

  • If your needs are more complex, they will refer you for a comprehensive assessment with the Aged Care Assessment Team (ACAT).

The ACAT member will:

  • ask your permission to conduct the assessment

  • ask you if you wish to apply for approval to receive certain aged care services - they will explain these service options to you and if you do want to apply, they will ask you to sign an application form

  • ask you questions about your day-to-day living activities and if you need help with all or some of them - they’ll also talk to you about your general state of health and specific health conditions; this will help them work out how much and what type of help you need

  • talk to you about whether they think you need more support so you can keep living in your own home, or if they think you might be better supported in an aged care home

  • give you information about all of the services that may be available in your local area.

The ACAT will give you approval for an appropriate level Home Care Package.  You will go onto a waiting list with My Aged Care for one of these packages to become available. You can take advantage of a lower level package and waitlist until your appropriate level becomes available.

How do I get my funding increased if my needs have changed?

Please get in touch with My Aged Care, they will arrange another ACAT assessment to reassess your needs. Please be aware though that a waitlist may apply for a higher level package.

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